Frequently Asked Questions
Do you deliver across Pakistan?
Yes, we deliver nationwide across Pakistan.
Do you offer international shipping?
Yes,Maaziships internationally to selected countries. Shipping charges and delivery timelines vary depending on the destination.
How long does delivery take?
For ready-to-wear orders within Pakistan, delivery usually takes5-–7working days. Delivery timelines for international, made-to-order, festive, or formal collections may vary and will be communicated at the time of purchase.
What payment methods do you accept?
We currently accept:
• Cash on Delivery (Pakistan only)
• Bank Transfer
• Debit and Credit Cards
• Secure Online Payments
Are your articles ready-to-wear?
Most of our casualpretcollections are ready-to-wear. Certain collections and future formal pieces may be available on a made-to-order basis.
Can I cancel my order?
Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled.
Can I exchange or return my order?
We do not offer refunds or exchanges for change of mind, incorrect size selection, or personal preference. Exchanges or replacements are only offered for items received in a damaged or defective condition.
What should I do if I receive a defective item?
Please contact our customer care team within36 hoursof receiving your order with your order number and clear photographs of the issue.
Will the colours of the outfit look exactly the same as the website?
We strive to display our products as accurately as possible. However, slight variations may occur due to lighting, photography, and screen settings.
Will sold-out articles be restocked?
Selected styles may be restocked depending on fabric availability and customer demand.